AUGUST-SEPTEMBER 2020

In This Issue

 


Annual Gillman Pescado Challenge Renamed “PesCorona Challenge” in Recognition of Outstanding Performance During the National Pandemic!

The annual Gillman Pescado Challenge singles out the top Used Vehicle Departments in the Gillman Auto Group and honors team members for outstanding performance. In recognition of the added problems caused by the coronavirus, this year’s contest was recast as the Gillman PesCorona Challenge.

The 2020 winning teams are Gillman Nissan, Gillman Subaru Houston, Gillman Chrysler Jeep Dodge Ram, Gillman Honda San Antonio and Gillman Honda Houston.

This year’s PesCorona “Cast and Blast” event for the winners was planned around the health needs of all participants. Held at Baffin Bay in South Texas, September 12-14, there was a major fishing tournament plus shooting activities with appropriate prizes.

Attaining goals of both volume and profit during these trying times requires exceptional performance. These highly professional retail automobile dealership managers met that challenge.

Each deserves a big Gillman congratulations for their remarkable achievements.

Way to go, Gillman PesCorona Challenge winners!



Gillman Honda Houston managers Daryl Waterwall, Gillman Guy, Matt Jones and Zied (Zack) Kafalghazal

Gillman Honda San Antonio winners Isaac Bolch, Mario Del Bosque and Jarrod Wold, with rods and reels!

Gillman Nissan’s Ryan Nowroozi and friend!

Gillman Subaru South winners Jason Khoda, Eliel Ramirez and Ruben Ramos

Gillman Chrysler Jeep Dodge Ram winners Dave Campbell and Esteban Ramos



From the Desk of Patrick York

Gillman Companies Chief Operating Officer

Everyone Wants to Eat, But Few are Willing to Hunt!



No one seems to know who first said, “Everyone wants to eat, but few are willing to hunt.” It is difficult, if we are honest with ourselves, to deny the truth in that simple statement.

In this time of pandemic uncertainty, we all face restrictions on where we can go, have unusual constraints on how we spend our time and a longing for the old normal. This creates a tendency to find a routine level of performance that keeps all phases of our daily lives in a comfort zone.

Staying in your comfort zone leads to complacency. Being complacent in one phase of your life opens the door to becoming complacent in all that you do. That includes your business performance, family and personal relationships.

Producing and enjoying good results should never be left to luck or chance. You CAN control your destiny by committing yourself to doing all the small things needed to produce BIG results. Many people are not willing to put in the work necessary to develop positive outcomes. For example, if you want to sell more cars, you simply need to create more opportunities to ask for the business.

That’s easier said than done, because it takes time and effort to ask EVERYONE you meet if they are, or know anyone who might be, in the market for a new or used vehicle.

Selling cars is a numbers game. The more people we prospect, the more deals we will work and the more sales we will have. This is the “hunting” element of the equation that many salespeople do not understand and/or practice. If a salesperson relies on others to bring food to them, their results will always be disappointing and they will be left hungry.

This principal can be applied to every business position and responsibility. It’s easy to sit back and let things just pan out. Our organization prides itself on having like-minded individuals who make things happen! In truth, the path of least resistance IS the road more traveled. It’s easy to gain a competitive advantage by focusing on the “Hunt.” That is practicing and executing the fundamentals and doing all the small things well.

As we enter the 4th quarter of 2020, my message to all Gillman employees is simple: IT’S TIME TO HUNT!



Gillman Auto Group in Rio Grande Valley Once Again Title Sponsor of South Texas Junior Golf Classic!

Since 1982, the South Texas Junior Golf Classic has been providing young area players with the opportunity to test their golfing skills and competitive abilities. Associated with the Southern Texas Section of the Professional Golf Association of America (PGA), the Junior Golf Classic has become a premier event.

The Gillman Rio Grande Valley dealerships are again Title Sponsor for this exciting Tournament. Junior Golf teaches young players sportsmanship, independence and self-reliance through providing a stage to showcase their golf prowess.

Way to go, Rio Grande Valley teams!


 

 


Customer Letters

Mario Del Bosque: I recently had car problems and brought my car to the Service Department at Gillman Honda. For me having car trouble and needing help from people I don’t know is like having a tooth pulled without anesthesia. Last experience, I was charged $2,000 and later found the problem was solved with duct tape. That mechanic lives in North Dakota. Hope he froze last winter.
However, my visit to the Gillman Honda San Antonio Service Department was a vastly different experience. I had the pleasure of meeting Austin Hubbard and Jake Barcheck (#293). I was overwhelmed at their kindness and willingness to assist me.
Jake was an inspiration. He explained everything, answered my questions, showed extreme patience when I didn’t quite follow. He loves his job; he knows what he’s doing. I want to be a mechanic after being in his presence. The respect he showed me restored my faith in the youth of America.

These two men are an asset to Gillman Honda. Thanks for having them as part of the Service Department.

—Another Loyal and Satisfied Gillman Honda San Antonio Customer



Received the USDT & NHTSA URGENT AIRBAG SAFETY RECALL letter in the mail Saturday, informing me of the initial recall repair as a temporary fix while new, permanent replacement parts were being developed, and now, those new parts were available! I then contacted Kyle Edney, Service Advisor, at Gillman Subaru Houston. He took full responsibility to initiate, plan, organize and design how my 2010 Forrester would be picked up from my home and a FREE loaner Subaru would be dropped off so that “permanent and final recall repair necessary to address the safety risk” in my Forrester would happen.

The process was seamless, thanks to the efficiency, effectiveness and attention to detail of Kyle but also Luis Turcios. Luis was very instrumental in sanitizing and taking inventory of any demarcations and/or damages of the loaner vehicle, in this case, a Subaru Outback. Additionally, Luis explained what he was doing step-by-step before he implemented any actions on his part with a face mask and nitrile gloves. With the COVID-19 pandemic crisis, Luis was very thorough in sanitizing the Subaru Outback for my use thereafter as well as covering the driver’s seat with a new unused plastic covering and explaining the non-turnkey fob. Upon Luis’ departure, I began to trust that he and Kyle would take care of my 10-year-old baby that only I have driven, and one other teacher to take me to and from the hospital for surgery. Upon the return of my Forrester, Luis once again showed good faith and best practices. He explained my paperwork, honoring 6-feet-plus social distancing and safety and sanitation practices. But Luis was not alone. Behind the scenes, Kyle reflected excellent customer service, project management skills, and KSAOs by washing my Forrester and monitoring that it was fully sanitized based upon my age and risk category. Kyle kept me informed regarding the when-and-where of this process. Kyle and Luis are assets to the Gillman Subaru team!!

—Another Loyal and Satisfied Gillman Subaru Houston Customer

 

 


Gillman Team Doubles Down on COVID-19 Safety and Victim Support!

At the very start of the COVID-19 threat, Gillman management and team members began implementing facility modifications, sterilization measures, sanitary procedures and precautionary training. Our goal was, and is, to have the highest possible health standards for the safety of our staff and customers alike.

Today, a multitude of hand-sanitizing stations are in place throughout our dealer-
ships. Face masks are mandatory, distancing is an accepted practice and frequent handwashing, along with daily temperature checks, are our new way of life.

More, to assist any who have fallen ill from the virus, the Gillman Auto Group has provided support programs and a unique CARE Package to hopefully help ease recovery.

Everyone with Gillman is determined to maintain the protocols directed by medical experts and conduct business in the most secure fashion possible.


Marlinda Carson doing her daily temp check

 


Gillman Team Virus Care Packages

 


The 20-Foot Rule

At Gillman dealerships, our number one priority is building customer trust and loyalty. So first impressions are very important.

One of the strongest negative experiences a person can have is to walk into a store and stand there being ignored by people who should be of assistance. When that happens, many people leave the premises, never to return.
Preventing that and trying to ease the awkward tension we all feel in a new situation is at the heart of our 20-Foot Rule.

It is every Gillman team member’s job, whenever they pass within 20 feet of an obviously unattended customer, to immediately stop and render assistance. It only takes a few seconds to be sure that person is being helped, and those few seconds can make the difference between gaining a friend for life and losing an individual’s business forever.

Let our customers know how much we appreciate them visiting our stores by lending a helping hand and showing our friendly Gillman spirit.

 


Gillman Team Members Benefit from Historic Opportunity to Improve Skills and Build Confidence through Success Days Training Activities!

The coronavirus pandemic has provided Gillman team members with a historically unique and valuable commodity: Time. In the course of normal working schedules, little time is available for training and skill improvement. Yet professionals in every field understand top performance can only be attained and maintained through consistent coaching. They know there is always room for improvement.

Gillman Success Days activities were established to take maximum advantage of the precious time we have due to business slowdowns because of the current crisis. Use this time wisely. It is a rare opportunity to build your career!


Gillman Chevrolet Harlingen

Gillman Honda San Benito

Gillman Subaru Houston

Gillman Mitsubishi San Antonio

Gillman Subaru San Antonio

Gillman Chrysler Jeep Dodge Ram

Gillman Honda San Antonio

Gillman Nissan Fort Bend

Gillman Honda Houston

 

 


Quick Report on the State of Our Business

Overall, business, while not as good as last year, remains solid. Year to date, through August, our new vehicle sales are off by about 18 percent from 2019. Used vehicle sales are down by roughly 7 percent. So in total, our vehicle sales year-over-year are about 13 percent lower. These numbers are significantly better than the overall industry, which is at 17 percent.

On a happier note, Aubrey Cook, Service Manager with Chrysler Jeep Dodge Ram, reports his service CSI is once again above the National Average. Great news!



Team Members with Gillman Chevrolet in Harlingen Earn Chevrolet’s Mark of Excellence Award!

Annually, the Chevrolet Motor Division recognizes a small percentage of dealer service personnel by granting them the Mark of Excellence Award. This honor is given to those professionals who have conclusively demonstrated their outstanding service skills, knowledge and commitment to customer satisfaction.

John Tello, Service Manager, and Sandra Pena, Service Advisor, with Gillman Chevrolet in Harlingen, have both earned the Mark of Excellence! This recognition is a remarkable accomplishment and the honor is very well deserved.

Way to go, John and Sandra!


Gillman Chevrolet Harlingen Service Manager John Tello

Gillman Chevrolet Harlingen Service Advisor Sandra Pena

 


Gillman Team Members and Dependents Earn Houston Automobile Dealers Association Scholarships!

The Houston Automobile Dealers Association (HADA) annually awards scholarships to employees and dependents of employees of member dealerships. These highly sought-after scholarships are granted to individuals of proven character who have exhibited academic excellence. A special written essay is part of the overall application for these educational funds.
Gillman Companies team members have always earned several of the much-desired scholarships. This year is no exception. So congratulations are in order to:


Stacey Gillman and Ernest Valenzuela Bring Hurricane Laura Assistance to Dealer in Hard Hit Lake Charles, LA!

Hurricane Laura veered away from Houston, took a turn for the worst, and crashed into Lake Charles, Louisiana. Area retail automobile dealers there sustained major damage. One in particular, Billy Navarre Honda, needed special assistance.

So Gillman Companies President Stacey Gillman and Gillman Maintenance Supervisor Ernest Valenzuela grabbed one of the Gillman recovery trailers. After loading it with generators, gas, water, cleaning supplies and other necessities, they headed for Lake Charles.
Hurricane rubble turned the trip into a struggle as they forged through closed roads, flooded streets, downed power lines and miles of storm debris.

In short, they made it and a grateful Ryan Navarre heaped praise on them for their outstanding effort!

Way to go, Stacey and Ernest!


Stacey and Ernest ready to pull out of Houston for Lake Charles

Stacey Gillman and Lake Charles Honda Dealer Ryan Navarre of Billy Navarre Honda

 


 

401 (K)orner By Alyssa Zubiate

As a reminder, due to COVID-19, the CARES Act has been put into place to help you with your financial needs. The CARES Act allows eligible 401K Participants to request penalty-free distributions, loans of up to $100,000, and loan repayment extensions available for qualifying coronavirus-related reasons.

As always, you can log into the 401K www.nada401k.com to check your account balance or call me if you have questions at 713-776-7065. You can also email me at azubiate@gillmanauto.com .


Gillman Mitsubishi in San Antonio Earns Mitsubishi of America’s Highest Honors!

A big Gillman “Way to go!” to the entire team at Gillman Mitsubishi in San Antonio for earning the top Service CSI in their district. This feat gained them the Mitsubishi Triple Diamond Award.

Special kudos to Service Advisors James “Jay” Finnegan and Yvette Alva along with Service Manager John Fotopoulos. Great job!




 

 

Promoting from Within the Gillman Team!

“The best person for the job!” That was Ramsay Gillman’s cardinal rule for hiring. “Give team members every opportunity for advancement” was another of his axioms. Combined, the two dictate a key Gillman Companies operating philosophy. Simply stated, it is, “Whenever possible, promote from within.”

Please congratulate the following Gillman staff member who has earned a promotion and moved forward in his career.

Kelunia Moore, formerly a Service Advisor with Gillman Chevrolet Buick GMC in the Rio Grande Valley, has been promoted to the position of Service Manager in that San Benito dealership.

If you see Kelly, give him a big Gillman “Way to go!”

 


Gillman Subaru San Antonio Finds New Way to Carry on Old and Dear Fiesta Tradition in the Time of Pandemic!

Fiesta San Antonio is one of the state’s oldest and proudest traditions. It is also the largest celebration in Texas. “Fiesta,” as it is known locally, began in 1891. It is strongly supported by the Texas Cavaliers, a San Antonio group composed of top business, civic and professional leaders. One of the Fiesta main events, the “Battle of Flowers” is the only major parade in the United States that is organized and run completely by women.

In 1946, King Antonio, selected every year by the Cavaliers, began the custom of handing out coins to local children. Coins became “throws” from parade floats and then, in 1971, Charles Orsinger, a San Antonio Buick dealer, punched holes in the kids’ coins so they could be worn as a necklace. This led to the creation of the Fiesta medal. Since then, Fiesta medal-collecting has grown into a serious hobby.

The coronavirus caused the cancellation of the 2020 Fiesta, but the Fiesta medal tradition must go on. Thanks to Gillman Subaru in San Antonio, it will! A stock of specially minted official medals is available through the Gillman Subaru Parts Department. They are priced at $10 each and all proceeds go directly to the Military Warriors Support Program.
Way to go, Subaru San Antonio!


Welcome Dorice Aytes to Our Gillman Human Resources and Payroll Department!

Dorice Aytes has joined the Gillman Human Resources and Payroll Department as Associate HR/Payroll Director. A much needed addition to the department, Dorice brings with her over 25 years of HR management. She also has full-cycle payroll management/processing experience using ADP.

Way to go, Dorice!


Gillman Honda San Benito Innovates Virtual New Owners Clinic!

New Owners Clinics are a great way to ensure new vehicle owners get the most enjoyment from their purchase. Holding these events gives Gillman dealerships an opportunity to introduce new buyers to the Gillman team and help create long-term customer relationships.

The question is, though, how to produce one of these valuable events during the outbreak of COVID-19, especially with current restrictions on distancing and other issues. Team members with Gillman Honda San Benito figured it out.

Accessory Specialist Will Estep, also known as “The Professor,” made videos of the dealership management team and appropriate Service and Parts Department personnel. The individual videos were put together into a Virtual New Owners Clinic!

Then it was offered as a live event on Zoom and on the dealership’s Facebook account where it remains available for viewing. So far, there are over 450 views and the number is growing daily!

A heartfelt Gillman “Way to go!” to everyone involved. You beat a COVID-19 problem.


 

 


 

A Very Happy Birthday to:

October     November    

 
Nguyen, Chris
Porras, Amador
Khan, Anwar
Flores, Ezekiel A.
Prishker, Kevin A.
Madrigal, Ramiro
Larson, Jeaustine
Ruiz, Catherine
Mata, Christian O.
Gonzales, Angelica L.
Flores-Ramirez, Mauricio V.
Zamora-Coello, Eugenio A.
Pardo, Sergio R.
Wimbish, Stacey G.
Nataren, Said A.
Issa, Fawaz H.
Hernandez, Oliver
Esparza, David A.
Amaya, David
Shaw, Kinsey, Jr.
Rivera, Jose G.
Anguiano, Cedric
Larios, Mauricio
Turner, Altheria A.
Maldonado, Enrique
Valenzuela, Ernest
Rodriguez, Melissa
Ortiz, Jonathan
Villatoro, Rafael E.
Bends, Ethan S.
Delgado, Joshua X.
Mendieta, Victoria
Toribio, Estela M.
Ledezma, Nora G.
Rodriguez, Carlos D.
Rivera, Joe M.
Marcia, Roger A.
Cortez, Alex
Salem, Tarek T.
Arnold, Christopher M.
Hernandez, Michael, Sr.
Pineda-Cardona, Carlos D.
Dickerson, Sharita L.
Nunez, Josue C.
Torres, Melina Y.
Fuentes, Jorge A.
Medina, Kathleen
Gonzales, Christine H.
Hilbig, Judy L.
Gutierrez, Stephanie I.
Gonzales, Juan M.
Na, James I.
Turcios, Luis E.
Torres, Karina
Kafalghazal, Ahmad R.
Wagnon, Joseph L.
Martinez-Mendoza, Nancy P
Perez, Fermin R.
10/01
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  Osborne, Anthony R.
Hanson, Gregory P.
Dismute, Antonio R.
Celis, Ted M.
Zelaya, Jose A.
Matheny, Christopher M.
Guerra, Jose, Jr.
Nunez, Daniela A.
Kromah, Mohamed A.
Nguyen, Bailey
Hughes, Brenda C.
Standish, Ryan L.
Guzman, Valentin
Lara-Perez, Karen E.
Lopez, Juan G.
Luna, Martha E.
Pollentier, Jake
Killian, Judson
Lemus-Mejia, Jose C.
Preciado, Jacob A.
Hernandez, Gloria
Palacios, Filemon
Garcia, Monica K.
Desiga, Abran, Jr.
Conger, William M.
Cepeda-Munoz, Aldo
Gonzalez, Eliazar, Jr.
Khatib, Samir
Gutierrez, Eddica L.
Deleon, Anthony
Chapa, Diana
Torres, Francisca I.
Delosreyes, Devin A.
Cruz, Juan J.
Miller, Tabitha J.
Lien, Brian
James, Treylon D.
Lopez, Joshua A.
Yu, Kin M.
Goldsberry, Kelly J.
Laubach, Valerie B.
Stevens, Albert J.
Dash, Cordell D.
Carreon, Marissa
Longfellow, George
Santillan, Jacklyn
Garcia, Walter A.
Ramos, Ruben
Quesnot, Vernon R.
Holtam, Christopher
Meyer, Yvonne M.
Walker, Leah F.
Buckles, Donald J.
Jimenez, Kevin
Enriquez, Jocelyn
Hollibaugh, Hollie R.
Mainez, Joe A.
Barnes, Brandon K.
Ali, Duaa
Myles, Garson
Shahriari, Houshang
Cantu, Rene A.
Sweeney, Daniel D.
Randall, Jeffery C., Jr.
Solito-Rivas, Willian A.
Perez, Peter
Farias, Matthew A.
Alejandro, Marco
Rodriguez, Anna
Rodriguez, Tiffany
Deleon, Maria E.
Fruge, Krystyl R.
Porter, Garrett C.
LaFoe, Joli A.
Montalvo, Alyssa S.
Gallegos-Bucio, Michael
Eastep, William V.
Akinola, Peter B.
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October-November Anniversaries

Name Company Years



Nguyen, Tom
Buckles, Donald J.
Day, John
Gutierrez, Britney K.
Rodriguez, Mark
Romero, Elizabeth E.
Straubinger, Justin M.
Ta, Thanh C.
Torres, Luis A.
Gillman Chrysler
Subaru San Antonio
Honda San Antonio
Honda San Antonio
Honda San Benito
Gillman Subaru
Honda Southwest
Honda Southwest
Honda San Benito
20
5
5
5
5
5
5
5
5